Delete your QI Chinese account
You can delete your account directly in the QI app under Personal → Settings → Delete account. If you cannot use the app, request deletion of your QI Chinese account and associated personal data by email; you do not need to sign in to this website or reinstall the app.
The button opens your email app; your request is submitted only when you send the email. If it does not open, copy the address below into your preferred email service.
- Account deletion support
- support@qichinese.com
1. Send your request
Write from the email address associated with your QI Chinese account and state that you want to delete your account and its associated data. If you used Apple’s Hide My Email, include the relay address shown in your QI account.
If you cannot access that email address, explain this in your message so we can help verify ownership. Do not send your password, verification codes, or payment details.
2. Verification and processing
QI verifies that you own the account before processing deletion. Sending an email does not immediately delete an account. We will reply if additional information is needed and confirm the expected processing time after verification.
We will notify you when deletion is complete or explain any delay and what remains to be done. You can ask for an update by replying to the same email thread.
3. Data covered by deletion
The request covers your account profile, sign-in information, preferences, saved articles and vocabulary, reading history, learning progress, and personal learning content and files associated with your account.
Account deletion removes access to the account and is permanent once completed. Where a service provider processes this data on QI’s behalf, deletion also includes requesting removal of the relevant data from that provider.
4. Data that may be retained
Limited transaction, accounting, security, fraud-prevention, consent, and deletion-request records may be retained where needed for legal compliance, disputes, or system protection. These records are not used to restore your learning account.
Backup copies expire through the backup rotation cycle. If any data must be kept after your request, QI will explain the categories, reason, and applicable retention period in its response. See the Privacy Policy for more information.
5. Subscriptions and other options
An account-deletion request does not itself cancel an Apple App Store or Google Play subscription. Manage cancellation with the store where you subscribed to avoid future renewals; you can still send your deletion request now.
To keep your account and request deletion of specific learning data only, describe that data in your email. While you still have access, you can delete saved vocabulary, saved articles, and My articles yourself, or delete your account in the QI app under Personal → Settings → Delete account.